Delivery Information

What if Goods are faulty on arrival?

Knight Duty is a trading identity of Midland Systems Ltd, we do everything possible to ensure that products are sent out in perfect condition, extensive quality checks are adhered to. However, in the unlikely event that your goods do arrive faulty please e-mail info@knightduty.co.uk within 7 days of receipt and we will arrange for the goods to be collected and a replacement delivered.

What if Goods are damaged in transit?

Where a corier service has been used it is the responsibility of the Customer to inspect the goods for damage BEFORE signing for receipt of If you are unhappy with the condition of the merchandise you should inform the driver and refuse delivery or alternatively take images of the damaged package which will help us in our claim against the courier. Unfortunately, once you have provided written acceptance for the goods it is almost impossible for us to file a successful claim for compensation with the courier.

What is our warranty policy?

All of our products come with our manufacturer’s warranty. Typically this is for a minimum of one year. Specifics on getting warranty service will depend on the item and the nature of the problem.

It should be noted however that electronic devices can be prone to damage if handled incorrectly, no guarantee can be provided once the product has been deployed and used operationally as the operational circumstances of use would remain unknown to us.

We cannot guarantee against misuse or mishap where for example an item might have been dropped, or for general wear and tear where the item may have been used to the point where its component parts have simply worn out i.e. some flexible products use wiring that if bent often enough can eventually break.

Therefore should a product show signs of wear and tear consistent with signs of use your warranty might be voided. However should you believe that there is a justifiable warranty claim please return the item and we will certainly investigate further.

Your statutory rights are not affected.